Quality Management Plan

Purpose

The quality management plan provides guidance on how quality will be ensured on the project through design reviews, documentation, and other protocols. It gives management and the customer a clear understanding of how quality will be maintained and what documentation they can expect (addressing quality) during the life of the project.

Application

The plan is generated by the project team and is used as both a cross-reference for other documentation and as a guide for responsibility on the quality aspects of the project. Team members refer to it to find documents (either in whole or be reference) that they need to examine regarding quality standards for their deliverables. Managers refer to it to clarify what practices are considered essential for quality performance and to affirm who is responsible for those practices. The customer may refer to the quality management plan for assurance that quality practices are in place for their deliverables (and to identify any specific practices for which they are responsible).

Content

Much of the content in quality management plans is often reference. There may be references to performance standard guides, quality standards (like ISO 9000), and internal support documents. The quality management plan is normally limited to a single project or effort within a project and is specific in terms of outlining responsibilities and ownership. The outline of a quality management plan may include the items discussed in the following subsections.

1.0 Definition of Scope

This is the scope of the quality plan, not the entire project, expressing how much of the project or deliverables the quality plan is expected to encompass.

Normally defined in general terms or by referencing other documents, the quality policy expresses the project or support organization’s attitude toward quality and quality practices.

3.0 Quality Approach

The quality approach often includes extensive reference documentation that supports the quality plan, including the documents needed to validate deliverable performance. It will also outline how specific practices, such as design reviews, management reviews, customer reviews, and records management will be carried out.

4.0 Supporting Documentation

For some information incorporated in the quality approach documentation such as flowcharts and external references, copies (or direction to copies) may be embedded as appendices or in supplemental folders.

Approaches

The depth of the quality management plan hinges largely on the quality practices and policies of the supporting organization. Some organizations with a minimal emphasis on quality may generate an entire quality management plan in a one- or two-page document. Other quality management plans may incorporate binder upon binder of supporting documentation and information.

Considerations

In developing a quality management plan, it is important to consider the customer’s quality practices. Customers with high levels of quality planning and expertise often expect similar levels of effort from their vendors and supporting organizations. Thus, prior to developing a quality management plan, it is often prudent to review the customer’s quality practices and management plans.